Our Support Process

Step 1: Discussion

The first and most important step is understanding your requirements. Knowing exactly what you are looking for means we can work more efficiently, and working more efficiently means that you won’t be subjected to any unnecessary expense.

We will make sure that we fully understand what you want to do, how you want to do it, and what you already have in place.

Step 2: Planning

Once we understand your requirements, we can put a plan into place, and we firmly believe that planning is key to success, and with the right plan a project can run smoothly.

Our team will consider each of your requirements, and tailor a solution to suit you. There is no one-size-fits-all solution, and it has to work for you.

We will select the right equipment for the job based off your requirements, and work out the best way to get it all up and running.

Step 3: Proposal

Once we have a plan, it is time to go over it to you. We will make sure you understand the work we are proposing and that you are happy with it. If you feel changes are needed, we will make them.

When the plan is finalised, we can discuss the boring bits, and if you are happy the project can get started.

Step 4: The Project

Our highly skilled engineers will work their magic to turn the plan into a reality. If any work can be done offsite beforehand it will, that way we can reduce any potential impact on your business to an absolute minimum.

Step 5: Testing

Testing is vital, and when you think it you have tested everything, test it again. Our engineers will make sure that everything is fully up and running, and working consistently. Once they know it is all working, they will test it one more time for good measure.

Step 6: Completion

When all the work is done, and the testing is complete, we will go over what we have done and make sure you are happy before we finish.